View your FREE Gartner research
IT Operations Management 2020: Shift to Succeed
The practice of IT operations management (ITOM) has seen exponential change over the last three years. This research distills the direction of this transformation, its value and the new definitions of ITOM that result. Infrastructure and operations (I&O) leaders must ensure their organization’s ITOM strategy meets customers’ current and future requirements.
To optimize IT operations, I&O leaders focused on IT operations management must:
- Redefine the role of ITOM by establishing advisor relationships with business stakeholders and creating, curating and distributing business insights.
- Realign ITOM tool investments around experience management, delivery automation and performance analysis based on the work performed and the value delivered.
- Update ITOM roles, organizational structures and incentives by hiring and promoting individuals who demonstrate competence in both business and technology.
Do you need more details on how to succeed in ITOM? Complete the form to get this Gartner research report.